https://www.linkedin.com/advice/0/how-can-you-improve-your-phone-communication

1. Prepare before the call

One of the best ways to improve your phone communication skills is to prepare before the call. This means doing some research on the customer, their needs, and their expectations. It also means having a clear goal and agenda for the call, and anticipating any questions or objections that might arise. Preparing before the call will help you sound more professional, knowledgeable, and confident, and avoid wasting time or making mistakes.

2. Use a friendly and positive tone

Another important aspect of phone communication skills is using a friendly and positive tone. This means greeting the customer warmly, using their name, and expressing gratitude for their time and interest. It also means using positive words and phrases, such as "certainly", "absolutely", and "I'm happy to help". Using a friendly and positive tone will help you build rapport, trust, and loyalty with the customer, and make them feel valued and appreciated.

3. Listen actively and attentively

A key skill for phone communication is listening actively and attentively. This means paying attention to what the customer is saying, and not interrupting or jumping to conclusions. It also means using verbal and non-verbal cues, such as "uh-huh", "I see", and nodding, to show that you are listening and understanding. Listening actively and attentively will help you identify the customer's needs, concerns, and emotions, and respond accordingly.

4. Ask open-ended questions and clarify

Another effective technique for phone communication is asking open-ended questions and clarifying. This means asking questions that invite the customer to share more information, opinions, or feedback, rather than questions that can be answered with a yes or no. It also means clarifying any doubts, confusion, or ambiguity that might arise during the conversation, by repeating, summarizing, or paraphrasing what the customer said. Asking open-ended questions and clarifying will help you gather more insights, avoid misunderstandings, and demonstrate your interest and attention.

TO BE CONTINUED. . . .